Effective
Communication

Delivery
Options

  • In-person or virtual workshops
  • Custom training for teams and organisations

Course Overview

This training empowers staff and services with the skills to communicate clearly, respectfully, and effectively in diverse and often complex environments. Tailored for the Northern Territory, it addresses the unique communication needs when working with remote communities, multicultural populations, and individuals affected by trauma.

Key Learning Outcomes

Participants will:
 
✔ Develop active listening and assertive communication skills.
✔ Adapt communication styles for diverse cultural contexts, especially when working with Indigenous communities.
✔ Manage difficult conversations with empathy and professionalism.
✔ Navigate communication barriers, including language differences and remote service delivery.
✔ Foster collaboration and trust within teams and with clients.

Modules

1. Foundations of Effective Communication

  • Verbal and non-verbal communication skills
  • Building rapport and trust

2. Culturally Informed Communication

  • Understanding local cultural protocols
  • Working with interpreters and cultural brokers

3. Managing Challenging Conversations

  • De-escalation techniques and conflict resolution
  • Communicating with clients in crisis or distress

4. Team & Interagency Communication

  • Collaborative communication across services
  • Navigating power dynamics and workplace conflict

5. Communication in Remote & Digital Settings

  • Best practices for phone, video, and written communication
  • Overcoming distance and technology challenges

6. Practical Application & Next Steps

  • Real-life scenarios and role plays
  • Personal action plans for continuous improvement